1. The service
Oliva provides property-specific stay information, local guidance, communication shortcuts, and operational tools. Property information and third-party services are supplied or approved by the relevant property operator.
2. Guest access
A temporary code is personal to a booking, may be limited to a number of devices, and expires automatically. You must not publish, sell, transfer, or misuse a code. We may revoke access to protect guests, properties, or the service.
3. Owner and operator access
The operations portal is restricted to approved users. Operators are responsible for accurate property content, lawful handling of guest information, account security, and the services they offer or arrange.
4. Services and external providers
Transport, cleaning, delivery, maps, WhatsApp, telephone, and other external services may be provided by independent parties. Availability, timing, pricing, safety, and performance are confirmed with the applicable provider. Oliva does not replace emergency services.
5. Acceptable use
Do not attempt to bypass access controls, interfere with the service, scrape private content, impersonate another person, submit unlawful material, or use Oliva in a way that harms a guest, property, provider, or operator.
6. Availability and changes
We work to keep Oliva reliable, but uninterrupted availability is not guaranteed. Features and content may change as properties, providers, laws, and product capabilities evolve.
7. Contact
Questions about these terms may be sent to h.h0101@yahoo.com.